If a furnace breaks down during the winter season (October to March) and must be replaced prior to your pre-retrofit evaluation, Union Gas will make an exception to perform the evaluation after its installment. Considering heating as a life necessity, an emergency heat replacement falls under the “No Heat Protocol”.

If this happens, the customer must take a photo of the old furnace and the rating plate which contains the serial number and model number and provide it to the advisor.

The customer must also keep receipts for the new furnace for documentation.

This furnace replacement would count as one of the eligible measures to qualify for rebates. For a full list of eligible measures, download our flyer.